Water & Sewer Rates

All inquiries regarding water and sewer billing and water and sewer service are handled out of the City Hall office at 7 Creswell Drive, Trenton Ward. All inquiries for Batawa, Bayside, Frankford and Trenton (including Glen Miller) water/sewer service areas should be directed to the Water and Sewer office. The phone number for this location is (613) 392-2841 ext. 4451 or 4453 and the fax number is (613) 392-0714.

Water Waste-Water Rate Background Report

City Council approved Staff Report 09-34CFS with regards to new Water and Wastewater rates effective January 1, 2010.

Staff Report 09-34 CFS Rate Approval Report

Water Rates - Residential/Commercial

Monthly Base Charge
$10.00 per month (Based on a 5/8" & 3/4" meter)
The base charge applies to each unit for Multi-Residential/Commercial.
The monthly base charge for Trailer Parks is $9.00 per unit.

Wastewater Plant Financing Charge
$4.00 per month (Based on a 5/8" & 3/4" meter)
The financing charge applies to each unit for Multi-Residential/Commercial.

Rate Structure
$0.87 per cubic metre
$2.47 per /100 cubic feet

Bulk Water Rate
$1.89 per cubic metre
$7.15 per 1000 gallons

Sewer Rates - Residential/Commercial

Wastewater Plant Financing Charge
$4.00 per month (Based on a 5/8" & 3/4" meter)
The financing charge applies to each unit for Multi-Residential/Commercial.

Rate Structure
$0.80 per cubic metre
$2.27 per/100 cubic feet

Billing Schedule

Residential water and/or sewer accounts for all service areas are billed every two months.

Commercial water and/or sewer accounts are billed monthly.

Bulk water bills are billed monthly.

All bills are due as rendered on or by the given due date.

Methods of Payment

Payments can be made at most financial institutions, by telephone or PC banking, at City Hall at 7 Creswell Drive by cash, cheque or Interac and by Pre-Authorized payment.

Click here to download a copy of the Water / Sewer Pre-Authorized Payment Form

Pre-Authorized payments are processed on the given due date ONLY.

Payments can be made at the Frankford Ward Office by cash or cheque only.

Services and Fees

Contractor's residential flat rate - $25.00 per month.

Water main tap and inspection fee for 3/4" or 1" service - $100.00

Water main tap and inspection fee for 1 1/2" to 2" service - $200.00

Water main tap and inspection fee for 4" to 12" service - $400.00

Inspection fee only $25.00

Supply and installation of a standard meter (5/8" or Â¾") - $200.00 (meter remains the property of the City.)

Supply and installation of all other meters - Cost Recovery - cost to purchase by the City plus cost of installation (meter remains the property of the City.)

Reconnection after cut-off for non-payment - $20.00

Turn water off/on

for repairs - $20.00 (each trip); overtime rate - $100.00 (within a 3-hour time period)
to winterize - $20.00 (each trip); overtime rate - $100.00
seasonal - $25.00 (per trip)
for demolition - no Charge

Change frozen/broken water meter including new meter and account information change:

during regular hours - $140.00
during overtime hours - $190.00

Finalizing Account

unscheduled meter reading - $12.00 (charged to former customer)
new account initiation - $12.00 (charged to new customer)
reversion of tenant account to owner - no Charge

Tenant Deposits

residential water only - $100.00
residential water/sewer - $150.00
general service (commercial and industrial) - 2X average annual monthly bill

Note: deposits are applied to final bill, and surplus is returned to tenant without interest.

Billing Discrepancy

If a customer feels there is a billing discrepancy (on an actual reading only), the following steps should be taken: 1) check the reading on the outside readout and compare it to the current reading on the bill and 2) check the reading outside and compare it to the reading on the inside meter.

High Bills Due to Leaks

A running toilet uses a lot of water and this is often the cause of a high bill. Check the inside meter to see if the dial is continually turning. This will turn with a constant flow of water.

Tablets are available at City Hall, 7 Creswell Drive, Trenton to check for a leaking toilet.

Water Conservation

Water conservation is important for us, our environment and for future generations. Water is precious and preservation/conservation of this natural and valuable resource is vital to our City.

To ensure that this resource will be plentiful in the future, each of us must strive to use water as efficiently as possible and to become water-wise consumers.

Practicing conservation as a "Way of Life" can help prevent or at least lessen the likelihood of water shortages and/or inconvenient restrictions, and help you save money.

The City of Quinte West encourages you to think smart about water. Use these simple conservation tips to change the way you think about water and start conserving wisely.

Click here to view our brochure with tips for water conservation in and around the home.

Hydrant Flushing

Hydrant flushing ensures proper flows for firefighting and ensures a fresh water supply to our residences. Sediment in the mains can be stirred up briefly during this process causing dirty water. If this occurs, please run your tap until it clears. Doing laundry during flushing may cause stains; we recommend that laundry not be done during this period.

During the hydrant flushing program, flushing is carried out daily 7:30 am until 4:00 pm Monday to Thursday and 7:30 until 10:30 Fridays. We apologize for any inconvenience this may cause.

Click here to view the 2012 Hydrant Flushing schedule.

Flooding and Septic Backup Information

What to do before, during and after a flood
Private septic systems and flooding
Cleaning up after sewage backup

City Hall Quick Links